123,123,123

內(nèi)容簡(jiǎn)介

　　引導(dǎo)，是一種能夠有效調(diào)動(dòng)一群人的積極性、促進(jìn)高質(zhì)量合作的能力。如今，它已經(jīng)成為經(jīng)理人、團(tuán)隊(duì)領(lǐng)導(dǎo)、部門經(jīng)理、教育培訓(xùn)工作者的一種核心能力，也是建設(shè)學(xué)習(xí)型組織、提高團(tuán)隊(duì)決策力的重要方法。本書(shū)自第1版出版后，成為學(xué)習(xí)引導(dǎo)的一本入門經(jīng)典，被廣為推崇。全書(shū)提供了團(tuán)隊(duì)引導(dǎo)的核心技能和過(guò)程工具，包括問(wèn)題清單、評(píng)估要素、決策方法等，它們均來(lái)自作者25年間在各種場(chǎng)合驗(yàn)證過(guò)的有效的實(shí)踐經(jīng)驗(yàn)，適用于組織內(nèi)外部的引導(dǎo)者在工作場(chǎng)所、團(tuán)隊(duì)會(huì)議等需要調(diào)動(dòng)大家群策群力的場(chǎng)合。第4版增加了如何高效提問(wèn)、實(shí)現(xiàn)會(huì)議目標(biāo)的內(nèi)容，同時(shí)豐富了不同會(huì)議場(chǎng)景下面對(duì)面和虛擬會(huì)議的引導(dǎo)步驟。

作者簡(jiǎn)介

　　英格里德·本斯（Ingrid Bens）國(guó)際引導(dǎo)者協(xié)會(huì)認(rèn)證專業(yè)引導(dǎo)師（CPF），國(guó)際著名的引導(dǎo)者、培訓(xùn)師和咨詢顧問(wèn)。她在團(tuán)隊(duì)引導(dǎo)、組織發(fā)展與團(tuán)隊(duì)建設(shè)、沖突管理、員工與組織變革方面有25年豐富的實(shí)踐經(jīng)驗(yàn)?？蛻舭ū姸鄧?guó)際知名企業(yè)。任偉專業(yè)團(tuán)隊(duì)引導(dǎo)者、組織發(fā)展顧問(wèn)、薩提亞家庭治療模式實(shí)踐者。他以促進(jìn)對(duì)話、共創(chuàng)美好為使命，致力于在各種類型的組織（企業(yè)、政府、非政府組織、學(xué)校）中推廣并實(shí)踐團(tuán)隊(duì)引導(dǎo)。他將薩提亞成長(zhǎng)模式的人本精神融入群策群力的團(tuán)隊(duì)引導(dǎo)中，努力促進(jìn)組織內(nèi)團(tuán)隊(duì)對(duì)話與共創(chuàng)，推動(dòng)個(gè)人、團(tuán)隊(duì)和組織可持續(xù)成長(zhǎng)與發(fā)展。

圖書(shū)目錄

第1 章何謂引導(dǎo) ........................................................................................... 1
什么是引導(dǎo) ........................................................................................ 2
引導(dǎo)者做什么 .................................................................................... 3
引導(dǎo)者應(yīng)擁有怎樣的信念 ................................................................ 4
引導(dǎo)者典型的工作任務(wù)是什么 ........................................................ 4
過(guò)程與內(nèi)容有什么區(qū)別 .................................................................... 5
團(tuán)隊(duì)引導(dǎo)的技能與工具 .................................................................... 6
核心技能概述 .................................................................................... 7
中立的含義 ........................................................................................ 9
學(xué)會(huì)說(shuō)“收到” ............................................................................... 11
何時(shí)說(shuō)“我們” .............................................................................. 12
引導(dǎo)者如何做到自信和堅(jiān)定 .......................................................... 12
引導(dǎo)中的語(yǔ)言模式 .......................................................................... 14
討論的結(jié)構(gòu) ...................................................................................... 15
會(huì)議引導(dǎo)的啟動(dòng) .............................................................................. 16
會(huì)議引導(dǎo)過(guò)程中 .............................................................................. 18
會(huì)議引導(dǎo)的收?qǐng)?.............................................................................. 20
有效的會(huì)議記錄 .............................................................................. 21
用詞的原則 ...................................................................................... 22
如何使用白板架 .............................................................................. 23
引導(dǎo)者的最佳經(jīng)驗(yàn)與最差表現(xiàn) ...................................................... 25
引導(dǎo)者的行為特點(diǎn)和策略 .............................................................. 26
引導(dǎo)者的核心技能觀察清單 .......................................................... 29
引導(dǎo)過(guò)程觀察清單 .......................................................................... 31
引導(dǎo)勝任力分級(jí) .............................................................................. 31
引導(dǎo)勝任力的自我測(cè)評(píng) .................................................................. 33
第2 章有效提問(wèn) ......................................................................................... 35
有效提問(wèn)的原則 .............................................................................. 36
提問(wèn)的類型 ...................................................................................... 37
提問(wèn)的格式 ...................................................................................... 37
跟進(jìn)提問(wèn)的重要性 .......................................................................... 39
詢問(wèn)敏感問(wèn)題 .................................................................................. 39
提問(wèn)示例庫(kù) ...................................................................................... 40
第3 章團(tuán)隊(duì)引導(dǎo)的步驟 ............................................................................. 49
評(píng)估和設(shè)計(jì) ...................................................................................... 50
給予反饋和完善方案 ...................................................................... 51
最終準(zhǔn)備 .......................................................................................... 52
開(kāi)始引導(dǎo) .......................................................................................... 55
引導(dǎo)過(guò)程中 ...................................................................................... 57
結(jié)尾 ................................................................................................. 58
后續(xù)跟進(jìn) .......................................................................................... 59
收集關(guān)于會(huì)議引導(dǎo)的反饋 .............................................................. 59
欣賞式訪談 .................................................................................... 214
頭腦風(fēng)暴 ........................................................................................ 215
書(shū)寫式頭腦風(fēng)暴 ............................................................................ 217
親和圖法 ........................................................................................ 218
差距分析 ........................................................................................ 219
供需對(duì)話 ........................................................................................ 221
力場(chǎng)分析 ........................................................................................ 222
根本原因分析 ................................................................................ 224
5 個(gè)“為什么” ............................................................................. 225
畫(huà)廊瀏覽 ........................................................................................ 226
多項(xiàng)投票法 .................................................................................... 229
決策矩陣 ........................................................................................ 231
離場(chǎng)評(píng)估表 .................................................................................... 233
通過(guò)問(wèn)卷獲得反饋 ........................................................................ 234
系統(tǒng)性解決問(wèn)題 ............................................................................ 236
掃清障礙 ........................................................................................ 244
第11 章會(huì)議過(guò)程設(shè)計(jì)范例 ..................................................................... 246
會(huì)議場(chǎng)景1 組織探索的會(huì)議 ..................................................... 247
會(huì)議場(chǎng)景2 項(xiàng)目環(huán)境掃描 ......................................................... 249
會(huì)議場(chǎng)景3 項(xiàng)目團(tuán)隊(duì)啟動(dòng) ......................................................... 252
會(huì)議場(chǎng)景4 制定項(xiàng)目使命和愿景 ............................................. 254
會(huì)議場(chǎng)景5 制訂工作計(jì)劃，明確各自角色與責(zé)任 ................. 256
會(huì)議場(chǎng)景6 風(fēng)險(xiǎn)評(píng)估 ................................................................. 258
會(huì)議場(chǎng)景7 利益相關(guān)者分析 ..................................................... 261
會(huì)議場(chǎng)景8 制訂項(xiàng)目溝通計(jì)劃 ................................................. 263
會(huì)議場(chǎng)景9 項(xiàng)目例會(huì) ................................................................. 264
會(huì)議場(chǎng)景10 創(chuàng)新思考 ............................................................... 266
會(huì)議場(chǎng)景11 項(xiàng)目中期檢查 ....................................................... 269
會(huì)議場(chǎng)景12 系統(tǒng)化解決問(wèn)題 ................................................... 271
會(huì)議場(chǎng)景13 收集建設(shè)性反對(duì)意見(jiàn) ........................................... 274
會(huì)議場(chǎng)景14 調(diào)研反饋 ............................................................... 276
會(huì)議場(chǎng)景15 人際關(guān)系問(wèn)題解決 ............................................... 278
會(huì)議場(chǎng)景16 克服對(duì)變革的抵觸 ............................................... 280
會(huì)議場(chǎng)景17 項(xiàng)目復(fù)盤 ............................................................... 284
會(huì)議場(chǎng)景18 項(xiàng)目收尾 ............................................................... 286