商務英語職場王（2017年新版）

十項全能之一
　　商務詞匯 Business Vocabulary
　　公司部門名稱 Company Department Designations
　　職位名稱 Addressing a Supervisor
　　財務類詞匯 Financial Terms
　　辦公用品名稱 Office Equipment
　　計算機常用詞匯 Common Computer Terms
　　網絡常用詞匯 Common Internet Terms
　　行業(yè)名稱 Industries and Career Fields
　　政治詞匯 Political Terms
　　餐飲詞匯 Food and Beverages
　　旅行詞匯 Travel
　　十項全能之二
　　商務禮儀十大要訣 Ten Keys to Good Business Etiquette
　　會議 Meetings
　　電話 Phone
　　電子郵件 E-mail
　　打斷 Interruptions
　　客戶、顧問和新雇員 Guests，Consultants and NewEmployees
　　贊賞和認可 Appreciation＆Credit
　　著裝和形象 Dress＆Appearance
　　社交 Social Settings
　　引薦介紹 Introductions
　　西餐就餐禮儀 Western Table Manners
　　總結 Conclusion
　　十項全能之三
　　商務口語300句 Business Spoken English-300 Sentences
　　好消息與壞消息 Sharing Good News and Bad News
　　表達需求與應答 Expressing and Responding to Demands
　　發(fā)表意見與應答 Expressing and Responding to Opinions
　　贊成與反對 Agreeing and Disagreeing
　　滿意與不滿 Expressing Satisfaction and Dissatisfaction
　　邀請與接受、拒絕 Making，Accepting and DecliningInvitations
　　推薦與建議 Giving Suggestions and Recommendations
　　埋怨與指責 Complaining and Criticizing
　　道歉與應答 Making and Accepting Apologies
　　感謝與應答 Giving and Receiving Thanks
　　贊譽與祝福 Giving Praise and Blessings
　　誤會與解釋 Dealing with Miscommunications
　　不同程度的肯定 Expressing Varying Degrees of Certainty
　　表達可能性 Expressing Possibility
　　十項全能之四
　　掌握電話技巧 Telephone Skills
　　接聽電話 Answering the Phone
　　讓對方等候 Placing the Caller on Hold
　　篩選來電 Screening Calls
　　留言 Taking Messages
　　打電話 Placing a Call
　　轉接電話 Transferring Calls
　　十項全能之五
　　熟悉辦公事務 In the Office
　　通知 Making Announcements
　　轉達消息 Conveying Information
　　確認 Making Confirmations
　　匯報工作 Reporting on Work
　　安排約見 Booking Appointments
　　安排上司行程 Creating an Itinerary for the Boss
　　訂購辦公用品 Ordering Office Supplies
　　討論辦公設備 Discussing Office Equipment
　　填寫表格 Filling out Forms
　　正式會議的程序 Formal Meeting Procedure
　　和同事建立良好關系 Building Relationships with Coworkers
　　和領導討論問題 Discussing Concerns with Superiors
　　十項全能之六
　　高效組織會議 Meetings
　　設計議程表 Designing an Agenda
　　有效地開場 Starting a Meeting Effectively
　　集思廣益 Team Brainstorming
　　提出一個論點 Presenting an Argument
　　讓你的建議被采納 Making Your Suggestion Heard
　　表達觀點 Giving Opinions
　　贊同、反對和妥協(xié) Agreeing，Disagreeing，andCompromising
　　有效地結束會議 Ending a Meeting Effectively
　　十項全能之七
　　拉近客戶關系 Client Reception
　　首次和客戶會晤 Meeting a Client for the First Time
　　交換名片Exchanging Business Cards
　　交換禮物 Exchanging Gifts
　　寒暄 Making Small Talk
　　工作午餐 The Working Lunch
　　觀光 Sightseeing
　　考察工廠Factory Tours
　　告別和致謝 Farewells and Thanks
　　十項全能之八
　　介紹自己和公司 You and Your Company
　　自我介紹 Introducing Yourself
　　介紹上司、同事和訪客 Introducing Your Boss, Coworkers, and Visitors
　　介紹公司各部門 Introducing Company Departments
　　介紹你的公司 Describing Your Company
　　介紹一種新產品 Introducing a New Product
　　介紹你的服務 Describing Your Service
　　十項全能之九
　　成為談判高手 Negotiation
　　區(qū)別對待人和事 Separating the People from the Problem
　　關注立場背后的利益 Focusing on the Interests Behind the Positions
　　創(chuàng)造雙贏的選擇 Inventing Options for Mutual Gain
　　使用獨立的標準 Using Independent Standards
　　考慮最佳備選方案 Considering the Best Alternative
　　十項全能之十
　　瀟灑做演講 Presentations
　　演講當天 On the Day of Presentation
　　滿懷信心的開端 Beginning with Confidence
　　組織論點 Organizing Your Points
　　用心回答問題 Handling Questions with Care
　　收尾有力 Concluding with Power