Unit 1 Greeting Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 2 Check-in Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 3 Tour Arrangement Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 4 Touring and Sightseeing Coals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 5 Dining Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 6 Shopping Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 7 Leisure and Recreation Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 8 Handling Complaints Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 9 Check-out Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Unit 10 Seeing off Guests Goals Basic Expression Situational Conversations Reading and Translating Exercises Words and Expressions Supplementary Reading Glossary Appendix Accessory I Accessory II Accessory III References
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