Unit 1 Reservationists PART A SEEING Drill 1 Drill 2 Drill 3 PART B LISTENING Drill 1 Drill 2 Drill 3 PART C ORAL PRACTICES Drill 1 Drill 2 Drill 3 Drill 4 Unit 2 Front Office & Desk Clerk PART A SEEING Drill 1 Drill 2 Drill 3 PART B LISTENING Drill 1 Drill 2 Drill 3 PART C ORAL PRACTICES Drill 1 Drill 2 Drill 3 Unit 3 Doorman PART A SEEING Drill 1 Drill 2 Drill 3 PART B LISTENING Drill 1 Drill 2 Drill 3 PART C ORAL PRACTICES Drill 1 Drill 2 Drill 3 CASE IN POINT Unit 4 Concierge PART A SEEING Drill 1 Drill 2 Drill 3 PART B LISTENING Drill 1 Drill 2 Drill 3 PART C ORAL PRACTICES Drill 1 Drill 2 Drill 3 CASE IN POINT Unit 5 Room Attendants PART A SEEING Drill 1 …… Unit 6 Housekeeping Staff Unit 7 Laundryman Unit 8 Engineering Grounds Man Unit 9 Room Service Staff Unit 10 Waiter Unit 11 Bartender Unit 12 Sommelier Unit 13 Safety and Security Staff Unit 14 Business Center Staff Unit 15 Night Auditor Unit 16 Check-out
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