電子商務(wù)運(yùn)營(yíng)實(shí)務(wù)

前言
第1章 電子商務(wù)運(yùn)營(yíng)概述.........................................................................................................................1
1.1 電子商務(wù)運(yùn)營(yíng)概念的介紹.................................................................................................................
3
1.2 企業(yè)電子商務(wù)運(yùn)營(yíng)部門(mén)架構(gòu)............................................................................................................10
1.3 企業(yè)電子商務(wù)運(yùn)營(yíng)基本術(shù)語(yǔ)............................................................................................................13
1.4 信息發(fā)布平臺(tái)與常用工具的介紹....................................................................................................16
第2章 網(wǎng)絡(luò)商務(wù)信息檢索、采集與應(yīng)用............................................................................................27
2.1 網(wǎng)絡(luò)商務(wù)信息基本知識(shí)...................................................................................................................28
2.2 網(wǎng)絡(luò)商務(wù)信息的收集工具與方法....................................................................................................32
2.3 網(wǎng)絡(luò)商務(wù)信息的處理.......................................................................................................................44
2.4 網(wǎng)絡(luò)商務(wù)信息的發(fā)布工具與方法....................................................................................................47
第3章 網(wǎng)絡(luò)市場(chǎng)調(diào)研................................................................................................................................54
3.1 制訂網(wǎng)絡(luò)調(diào)研計(jì)劃...........................................................................................................................55
3.2 在線調(diào)研問(wèn)卷設(shè)計(jì)...........................................................................................................................62
3.3 在線調(diào)研工具介紹與使用...............................................................................................................69
第4章 企業(yè)利用第三方B2B平臺(tái)運(yùn)營(yíng).................................................................................................81
4.1 第三方B2B 電子商務(wù)平臺(tái)概述......................................................................................................83
4.2 B2B 平臺(tái)企業(yè)信息的發(fā)布...............................................................................................................89
4.3 詢盤(pán)轉(zhuǎn)化為訂單...............................................................................................................................99
4.4 B2B 平臺(tái)內(nèi)部推廣資源的利用.....................................................................................................106
4.5 免費(fèi)B2B 平臺(tái)信息發(fā)布及信息的優(yōu)化.........................................................................................117
第5章 企業(yè)自建網(wǎng)站運(yùn)營(yíng).....................................................................................................................125
5.1 企業(yè)自建網(wǎng)站的設(shè)計(jì).....................................................................................................................126
5.2 企業(yè)自建網(wǎng)站的運(yùn)營(yíng)與管理..........................................................................................................132
5.3 企業(yè)網(wǎng)站的搜索引擎優(yōu)化（SEO）..............................................................................................148
5.4 企業(yè)網(wǎng)站推廣................................................................................................................................162
第6章 第三方C2C電子商務(wù)平臺(tái)運(yùn)營(yíng)...............................................................................................179
6.1 第三方C2C 電子商務(wù)平臺(tái)概述....................................................................................................181
6.2 網(wǎng)店商品信息發(fā)布與管理.............................................................................................................185
6.3 網(wǎng)店推廣........................................................................................................................................199
6.4 網(wǎng)店售中與售后服務(wù).....................................................................................................................208
參考文獻(xiàn).......................................................................................................................................................222