你也可以成為職場公關(guān)達人（英漢對照）

目　錄

1　第一部分　前言
　 Part One　What You Need to Know
1　如何搞定難纏之人
Why Address Difficult People
1　與難纏之人打交道的7項法則
Top Seven Imperatives of Communicating with Difficult People

12　第二部分　如何與難纏的同事打交道
　　Part Two　Perfect Phrases for Communicating with Difficult Coworkers
13　冷漠敵對的同事
　　Unfriendly Coworkers
14　隱瞞信息的同事
　　Coworkers Who Withhold
17　小氣八卦的同事
　　Petty and Gossipy Coworkers
20　抬杠矯情的同事
　　Argumentative People
24　招搖過市的同事
　　Loud and Obnoxious Coworkers
27　消極怠慢的同事
　　Negative Coworkers
30　當你是那個消極、易怒、難纏的同事時
　　When That Negative, Angry, or Difficult Employee Is You

55　第三部分　與難纏老板的相處之道
　　Part Three　Perfect Phrases for Communicating with Difficult Bosses
56　脾氣暴躁的老板
　　Bully Bosses
60　心不在焉且健忘的老板
　　Unfocused and Forgetful Bosses
63　甩手掌柜式老板
　　Distant, Weak, or Hands-Off Bosses
69　事無巨細的老板
　　Micromanagers
74　如何請老板給你寫推薦信
　　How to Get a Letter of Recommendation from a Reluctant Boss
77　如何輕松“炒掉”問題老板
　　How to Say Good-bye to a Problem Boss—Without Burning Bridges

105　第四部分　如何處理與難纏員工之間的關(guān)系
　 Part Four　Perfect Phrases for Communicating with Difficult Employees
106　滿腹牢騷的員工
　 　Complainers
109　行為不當、衣著邋遢的員工
　 　How to Address Inappropriate Behavior, Dress, or Hygiene
114　傳播謠言的員工
　 　Employees Who Spread Rumors
116　懶惰散漫的員工
　 　Lazy or Lethargic Employees
121　被動又好斗的員工
　 　Passive-Aggressive Employees
127　情緒化的員工
　 　Angry Employees
134　墨守成規(guī)的員工
　 　Stuck-in-the-Box Performers
139　如何解決員工之間的沖突
　 　How to Settle Disputes Between Employees
144　如何激勵抵制改革的員工
　 　How to Motivate Employees Who Resist Change

199　第五部分　如何與難纏的客戶順暢地交流
　 Part Five　Perfect Phrases for Communicating with Difficult Customers
200　易怒的客戶
　 　Angry Customers
206　焦躁不安的客戶
　 　Antsy and Anxious Customers
209　如何幫助客戶接受變化
　 　How to Help Customers Adapt to Changes
213　如何與客戶解決相關(guān)的財務問題
　 　How to Resolve Billing Problems with Customers
219　如何應對苛刻的客戶
　 　How to Manage Demanding Customers

250　第六部分　與難纏合約商及其他部門難纏員工的溝通方式
　Part Six　Perfect Phrases for Communicating with Difficult Vendors and Employees from Other Departments
251　如何與其他部門難纏的同事一起會見客戶
　 　How to Control a Coworker from Another Department in a Meeting with Customers
255　難纏的承包商
　 　Difficult Contractors
259　難纏的供貨商
　 　Difficult Vendors and Suppliers
264　如何與難纏供貨商或承包商談判價格
　 　How to Negotiate Finances with Difficult Vendors and Contractors
267　如何對付會議中的搗亂分子
　 　Disruptive Participants in Presentations

301　結(jié)束語　如果那個難纏的員工是你
　　 Epilogue　Perfect Phrases for When That Difficult Employee Is You