Chapter Ⅰ Establishment of Business Relations Introduction Lesson 1 Seeking Business Opportunities Lesson 2 Establishing Business Relations Lesson 3 Skill Training Useful Expressions on Establishment of Business Relations Appendix The Layout of a Business Letter Chapter Ⅱ Status Inquiry Introduction Lesson 4 Status Inquiry and Reply Lesson 5 Skill Training Useful Expressions on Credit Inquiries Chapter Ⅲ Enquiries and Offers Introduction Lesson 6 A First Enquiry Lesson 7 A Specific Enquiry Lesson 8 A Firm Offer Lesson 9 A Non-Firm Offer Lesson 10 Skill Training Useful Expressions on Enquiries and Offers Chapter Ⅳ Counter-offers Introduction Lesson 11 A Counter-offer on Scooter Lesson 12 A Reply to a Counter-offer Lesson 13 Skill Training Useful Expressions on Counter-offers Chapter Ⅴ Conclusion Introduction Lesson 14 An Initial Order Lesson 15 A Repeat Order Lesson 16 Confirmation of an Order Lesson 17 Offering Substitute Lesson 18 Sending an S/C Lesson 19 Skill Training Useful Expressions on Conclusion of Business Appendix Specimen of Sales Confirmation Chapter Ⅵ Payment Introduction Lesson 20 Asking for Payment by T/T Lesson 21 Accepting D/P Payment Lesson 22 Declining D/A Payment Lesson 23Urging Establishment of L/C Lesson 24 Amending L/C to Allow Partial Shipment or Transshipment Lesson 25 Asking for L/C Amendment Lesson 26 Asking for L/C Extension Lesson 27 Skill Training Useful Expressions on Payment Appendix Specimen of L/C Chapter Ⅶ Packing Introduction Lesson 28 Shipping Marks Lesson 29 Packing Instructions Lesson 30 Skill Training Useful Expressions on Packing Chapter Ⅷ Shipment Introduction Lesson 31Urging Shipment Lesson 32 Shipping Advice Lesson 33 Transshipment and Partial Shipment Lesson 34 Skill Training Useful Expressions on Shipment Appendix Incoterms 2000 Chapter Ⅸ Insurance Introduction Lesson 35 Covering Insurance for the Buyer Lesson 36 Asking for Excessive Insurance Lesson 37 Skill Training Useful Expressions on Insurance Chapter Ⅹ Complaints and Claims Introduction Lesson 38 Claim for Damaged Goods Lesson 39 Settlement of Claim Lesson 40 Declining a Claim Lesson 41 Skill Training Useful Expressions on Complaints and Claims Appendix Inspection Procedures Chapter Ⅺ Agency Introduction Lesson 42 Intention of Granting Agency Lesson 43 Asking for Sole Agency Lesson 44 Decling a Request for Agency Useful Expressions on Agency Appendix Ⅰ.Compensation Trade Ⅱ.Processing Trade Ⅲ.Joint Venture Ⅳ.Invitation to Bid Useful Expressions on Agency， Compensation Trade， Processing & Assembling Trade，Joint Venture and Invitation to Bid
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