Picking up someone接機(jī)（車） Afrequent customer by appointment有預(yù)約的常客 A customer with no appointment沒(méi)有預(yù)約的客戶 An infrequent customer by appointment 有預(yù)約的生客 Call on behalfofthe boss代上司打電話 Someone you want isnt in要找的人不在時(shí) Arrange an appointment on behatf of the boss 代上司約定時(shí)間 Reservation預(yù)訂 A boss is available上司能接聽(tīng)電話 A bossisnt available上司無(wú)法接聽(tīng)電話 Receiving a personal call instead代接私人電話 Having the wrong number打錯(cuò)電話 Giving a dinner for guests招待客人用餐 Shopping購(gòu)物 Showing samples看樣品 Givingatourofthe company參觀公司 Sightseeing觀光旅游 Visit a customer拜訪客戶 Afarewell party歡送會(huì) Making an appointment預(yù)約 Booking a room預(yù)訂房間 Reserving a table飯店預(yù)約 Invitation邀請(qǐng)‘ Arranging a meeting安排會(huì)議 Minutes會(huì)議記錄 Travel arrangements安排出差 Handling complaints（1）處理投訴（1） Handling complaints（2）處理投訴（2） Keeping afile檔案管理 Memo備忘錄 How to sendE-mail怎樣發(fā)E—mail Transfering a report傳送報(bào)告 附錄I 主要商務(wù)部門及頭銜 附錄II 關(guān)于會(huì)議的常用句型 附錄III 接待須知
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