Unit 1 Making an Appointment Unit 2 Meeting at the Airport Unit 3 At the Hotel Unit 4 Touring with a Customer Unit 5 Entertainment and Presenting Gifts Unit 6 At the Bank Unit 7 Establishing Business Relations Unit 8 Enquiries and Replies Unit 9 Quality and Quantity Unit 10 Negotiating the Contract Unit 11 Packing Unit 12 Shipment Unit 13 Claim and Settlement Unit 14 After-sale Services Unit 15 Agency Unit 16 Marketing Promotion