section 1 technical communication basics
chapter 1 definition of technical communication
chapter 2 profiling audiences
chapter 3 the technical communication process
chapter 4 technical communication style
chapter 5 researching
chapter 6 designing pages
chapter 7 using visual aids
chapter 8 summarizing
chapter 9 defining
chapter 10 describing
section 2 technical communication applications
chapter 11 sets of instructions
chapter 12 memorandums and informal reports
chapter 13 developing websites
chapter 14 formal reports
chapter 1s recommendation and feasibility reports
chapter 16 proposals
chapter 17 user manuals
section 3 professional communication
chapter 18 oral presentations
chapter 19 letters
chapter 20 job application materials
appendix a brief handbook for technical writers
appendix b documenting sources
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