商務(wù)英語函電（第2版）

Unit 1 Business Letter Writing
1.1 Essential Qualities of Business Letters
1.2 Layout of Business Letter
1.3 Format of Business Letter
1.4 Addressing an Envelope

Unit 2 The Tendency of Business Correspondence
2.1 Telex
2.2 Fax
2.3 E-mail

Unit 3 Establishing Business Relations
3.1 Self-introduction
3.2 A Reply to a Self-introduction
3.3 Request for the Establishment of Business Relations
3.4 A Reply to the Request for the Establishment of Business Relations

Unit 4 Enquiries & Offers
4.1 Making an Enquiry
4.2 Reply to an Enquiry
4.3 Making a Firm Offer
4.4 Making a Voluntary Offer

Unit 5 Counter Offers
5.1 Making a Counter Offer
5.2 Declining Price Reduction
5. 3 Concession on Price
5. 4 Advising to Accept the Offer

Unit 6 Orders
6.1 Placing an Order
6.2 Declining the Order
6.3 Covering Letter with Order Form
6.4 Acknowledgement of Order

Unit 7 Terms of Payment
7.1Requesting for Paymen by D/A
7.2 Accepting D/A Terms
7.3 Proposing to Pay by D/P at Sight
7.4 Proposing to Pay by D/P after Sight

Unit 8 Establishment and Amendment to L/C
8.1 Application for Establishment of I./C
8.2 Urging Establishment of L/C
8.3 Application for Amendment of L/C
8.4 Asking for Extension of L/C

Unit 9 Packing
9.1 Packing Requirement
9.2 About Inner Packing
9.3 About Outer Packing

Unit 10 Shipment
10.1 Shipping Instructions
10.2 Shipping Advice
10.3 Urging Shipment
10.4 Proposing Partial Shipment and Trans hioment

Unit 11 Insurance
11.1 Asking for Insurance Arrangement
11.2 Reply to an Insurance Application
11.3 Request for Excessive Insurance
11.4 Insurance Policy

Unitl2 Complaints， Claims and Adjustments
12.1 Complaint of Wrong Dispatch
12.2 Apologizing for the Complaint
12.3 Lodging a Claim for Damaged Goods
12.4 Acceptance of a Claim

Unit 13 Businesses Contract
13.1 The Types of a Contract
13.2 The Structure of a Contract
13.3 Terms and Conditions
13.4 Specimens of Contract

Unit 14 Agency
14.1 Asking for Sole Agency
14.2 A Favorable Reply

Unit 15 Documents in International Trade
15.1 Commercial Invoice
15.2 Packing List
15.3 Certificate of Origin
15.4 Weight Memo
15.5 Bill of Lading
15.6 Draft （Bill of Exchange）
15.7 Letter of Credit
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