模塊一 Getting Started 模塊二 Front-Office Services Task 1 Room Reservation Task 2 Checking in Task 3 Bell Service Task 4 Telephone Service Task 5 Checking out 模塊三 Housekeeping Services Task 1 Room Cleaning Task 2 Laundry and Valet Service Task 3 Maintenance Service 模塊四 Food and Beverage Services Task 1 Receiving the Diners Task 2 Taking Orders Task 3 Services during the Meal Task 4 Room Service 模塊五 Other Services Task 1 At the Business Center Task 2 At the Recreation Center 模塊六 Dealing with Complaints 附錄一 英漢酒店常用詞匯 附錄二 英漢酒店餐飲服務專用詞匯表 參考文獻
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