Chapter 1 Business Communications 商務交際
Unit 1 Answering the Telephone接聽電話／002
Unit 2 DiMing a Wrong Number打錯電話／004
Unit 3 Calling a Switchboard電話轉接／006
Unit 4 Arranging an Appointment安排約會／008
Unit 5 Putting Off an Appointment推遲約會／010
Unit 6 Canceling an Appointment取消約會／012
Unit 7 Visiting Clients拜訪客戶／014
Unit 8 Reception商務接待／016
Unit 9 Introduction of the Company公司介紹／018
Unit 10 Visiting Factories參觀工廠／020
Unit 1 1 Business Meals商務會餐／022
Unit 12 Arranging Activities安排活動／024
Unit 13 Seeing Off Customers送別客戶／026
Chapter 2 Price and Terms of Payment 價格與付款方式
Unit 1 Inquiry詢盤／028
Unit 2 Offer報盤／030
Unit 3 Counter-Offer還盤／032
Unit 4 CIF成本、保險加運費價／034
Unit 5 DDP完稅后交貨價／036
Unit 6 EXW工廠交貨價／038
Unit 7 FOB船上交貨價／040
Unit 8 Remittance匯付／042
Unit 9 Collection托收／044
Unit 10 Letter of Credit信用證／046
Unit 11 Letter of Guarantee保函／048
Chapter 3 Packing and Logistics 包裝與物流
Unit 1 Mode of Packing包裝方式／050
Unit 2 Ways of Shipment裝運方式／052
Unit 3 Date of Shipment裝運期限／054
Unit 4 Chartering a Vessel租船訂艙／056
Unit 5 Port of Departure起運港／058
Unit 6 Port of Destination目的港／060
Unit 7 Transshipment Port中轉港／062
Unit 8 Clearance of Goods報關／064
Unit 9 Customs Clearance結關／066
Unit 10 Export Drawback出口退稅／068
Unit 11 Exemption from Duty進口免稅／070
Chapter 4 Forms of Trade 貿易方式
Unit 1 Technology Transfer技術轉讓／072
Unit 2 Bidding招標／074
Unit 3 Tender投標／076
Unit 4 Joint Venture合資企業(yè)／078
Unit 5 Compensation Trade補償貿易／080
Unit 6 Barter Trade易貨貿易／082
Unit 7 Consignment Trade寄售貿易／084
Unit 8 Processing Business加工業(yè)務／086
Unit 9 Assembling Business裝配業(yè)務／088
Unit 10 Financing融資／090
Unit 1l Agent有關代理／092
Unit 12 Commission傭金問題／094
Chapter 5 Import and Export商貿進出口
Unit 1 Credit Inquiry資信調查／096
Unit 2 Establishing Trade Relations建立貿易關系／098
Unit 3 Quantity of the Order訂貨數量／100
Unit 4 Quality of Goods貨物質量／102
Unit 5 Ordering Goods下訂單／104
Unit 6 Out of stock缺貨／106
Unit 7 Insurance Rate保險費率／108
Unit 8 Commodity Inspection商品檢驗／110
Unit 9 Signing a Contract簽訂合同／112
Unit 10 Revision of a Contract修改合同／114
Chapter 6 Business Conferences 商務會議
Unit 1 Preparing for a Meeting會議籌備／116
Unit 2 Agenda會議議程／118
Unit 3 Beginning the Meeting會議開始／120
Unit 4 Discussing During the Meeting會議討論／122
Unit 5 Summarization and Adjournment總結閉會／124
Chapter 7 Company Operation 公司運作
Unit 1 Competition競爭／126
Unit 2 Partnership合作關系／128
Unit 3 Product Launch新產品發(fā)布會／130
Unit 4 Press Conference記者招待會／132
Unit 5 Registering a Trademark商標注冊／134
Unit 6 Patent專利／136
Unit 7 Financial Affairs公司財務／138
Unit 8 Company Website公司網站／140
Unit 9 Mergers公司合并／142
Unit 10 Branch Offices分支機構／144
Chapter 8 Marketing ＆Sales 市場營銷
Unit 1 Market Research市場調研／146
Unit 2 Target Audience目標消費者／148
Unit 3 Promotion by Salesperson登門推銷／150
Unit 4 Advertising Campaign廣告運作／152
Unit 5 Choosing Media選擇媒體／154
Unit 6 Details of all Advertisement廣告細節(jié)／156
Unit 7 Promotional Events促銷活動／158
Unit 8 Preparing for a Trade Show準備展會／160
Unit 9 Trade Shows展會現(xiàn)場／1 62
Unit 10 Product Demonstrations產品展示／164
Unit 11 E-commerce電子商務／166
Unit 12 After-Sale Service售后服務／168
Chapter 9 Customer Relationship Management 客戶關系管理
Unit 1 Complaints About Quality質量投訴／170
Unit 2 Complaints About Short Quantity短重投訴／172
Unit 3 Dealing with Complaints處理投訴／174
Unit 4 Wrong Shipment錯發(fā)貨物／176
Unit 5 Returning the Goods退貨／178
Unit 6 Claims索賠／1 80
Unit 7 Arbitration訴諸仲裁／182
Unit 8 Public Relations公共關系／1 84
Unit 9 Company Gifts公司紀念品／186
Chapter 10 Contacting with Bank 與銀行業(yè)務
Unit 1 Opening an Account開立賬戶／188
Unit 2 Inquiring About Interest Rates詢問利率／190
Unit 3 Depositing and Withdrawing存款取錢／192
Unit 4 Closing an Account注銷賬戶／194
Unit 5 Cashing a Check支票兌現(xiàn)／196
Unit 6 The Rate of Exchange外匯匯率／198
Unit 7 Exchanging Money貨幣兌換／200
Unit 8 Credit Card信用卡／202
Unit 9 Reporting a Lost Passbook存折掛失／204
Unit 10 Investing in Stock Market投資股市／206
Chapter 11 Business Trip 商務旅行
Unit 1 Daily Schedule日程安排／208
Unit 2 Passport and Visa護照簽證210
Unit 3 Booking a Plane Ticket訂飛機票／212
Unit 4 Security Check安全檢查／214
Unit 5 On the Plane在飛機上／216
Unit 6 Transit轉機／218
Unit 7 Passing the Customs過海關／220
Unit 8 By Ship乘船／222
Unit 9 By Train乘火車／224
Unit 10 Asking the way問路／226
Unit 11 By Bus乘公交車／228
Unit 12 By Subway乘地鐵／230
Unit 13 Taking a Taxi乘出租車／232
Unit 14 Reserving a Room訂房間／234
Unit 15 Checking in入住登記／236
Unit 16 Wake-up Call電話叫醒／238
Unit 17 Laundry送洗衣物／240
Unit 18 Maintenance維修服務／242
Unit 19 Bill Mistake賬單錯誤／244
Unit 20 Checking out結賬退房／246
Unit 21 Booking a Table餐廳訂位／248
Unit 22 At the Restaurant在餐館／250
Unit 23 Sightseeing參觀游覽／252
鄂公網安備 42010302001612號 