Chapter One Business Letters Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercise Chapter Two Establishing Business Relations Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercise Chapter Three Enquiries Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercise Chapter Four Offer Section one Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercise Chapter Five Counter-0ffer Section One Background Knowledge Section Two Useful Sentences Section Three Exercise Chapter Six Conclusion of Business Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercise Chapter Seven Terms of Payment Section one Background Knowledge Section Two Useful Sentence Patterns Section Three Exercise Chapter Eight Establishment of L/C and Amendment Section One Background Knowledge Section Two Useful Words, Phrases and Sentence Patterns Section Three Exercise Chapter Nine Packing, Shipping Mark and Shipment Section one Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercme Chapter Ten Insurance and Shipment Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercme Chapter Eleven Agency Section One Background Knowledge Section Two Useful Sentence Patterns Section Three Exercme Chapter Twelve Complaints and Claims Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercise Chapter Thirteen Invitation for Bids and Bid Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exercise Chapter Fourteen International Brininess Contract in Writing Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section Three Exereme Chapter Fifteen Agreements and Contracts Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section ThreeExercise Chapter Sixteen Other Letter Writing Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section ThreeExercise Chapter Seventeen Job-Application Writing in English Section One Background Knowledge Section Two Useful Words and Sentence Patterns Section ThreeExercise Appendix One Keys to the Exercises Appendix Two Test Papers and the Keys Section A Test Papers Section B Keys to Test Papers Appendix Three Final Exam Banks and the Keys Section A Final Test Papers Section B Keys to Final Test Papers