Part Ⅰ General Introduction Chapter One Introduction to International Business Communication Lesson 1 Introduction to Business Communication Lesson 2 Principles of Business Written Communication Chapter Two The Structure and Layout of Business Letter Lesson 3 The Structure and Layout of Business Letter Part Ⅱ Extemal Communication Chapter Three Enquiry and Request Lesson 4 Letters about Routine Inquiries Lesson 5 Letters about Routine Orders Chapter Four Claims and Complaints Lesson 6 Letters about Routine Claims and Complaints Chapter Five Letters with Positive Information Lesson 7 Neutral Replies to Routine Requests Lesson 8 Letters Saying Yes to Inquiries Lesson 9 Letters Saying Yes to Orders Lesson 10 Letters Saying Yes to Claims Chapter Six Letters with Negative Information Lesson 11 Letters Saying No to Requests for Fayors Lesson 12 Letters Saying No to Orders Lesson 13 Letters Saying No to Adjustment Requests Part Ⅲ Internal Communication Chapter Seven Memorandums and Minutes Lesson 14 Business Memorandum Writing Lesson 15 Minutes Writin9 Chapter Eight Reports Lesson 16 Report Writing Part Ⅳ Modern Writing Chapter Nine Modern Business English Writing Lesson 17 Telegraph and Telex Lesson 18 E-commerce&E-mail Appendix 1 商務(wù)英語(yǔ)常用縮略語(yǔ) Appendix 2 公司單證 Appendix 3 官方證明 Bibliography
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