Unit 1 Advance Reservation Preparatory Work Listening In Useful Expressions for Advance Reservation & Operator Service Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 2 Checking-in Preparatory Work Listening In Useful Expressions for Registering Guests & Bell Service Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 3 Concierge Service Preparatory Work Listening In Useful Expressions for Concierge Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 4 Checking out Preparatory Work Listening In Useful Expressions for Checking out Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 5 Business Centre Preparatory Work Listening In Useful Expressions for Business Centre Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 6 Shopping Centre Preparatory Work Listening In Useful Expressions for the Shopping Centre Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 7 Housekeeping Service Preparatory Work Listening In Useful Expressions for Housekeeping Service Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 8 Laundry Service Preparatory Work Listening In Useful Expressions for Laundry Service Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 9 Miscellaneous Services Preparatory Work Listening In Useful Expressions for Miscellaneous Services Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 10 Food & Beverage Service (Ⅰ) Preparatory Work Listening In Useful Expressions for Restaurant Reservation & Seating the Guests Speaking Out New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 11 Food & Beverage Service (Ⅱ) Preparatory Work Listening In Useful Expressions for Taking Orders & Serving Dishes Speaking Out & New Words & Expressions Comprehension Check For Your Information Practical Writing Unit 12 Bar & Snack Bar Unit 13 Recreation Center Unit 14 Settling Complaints Key to Exercises Glossary 參考文獻(xiàn)
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