Part I About Communication Chapter 1 Introduction Chapter 2 Barriers to Communication Chapter 3 Oral Presentation Chapter 4 Nonverbal Communication Part II How to Write Chapter 5 Steps to Write Effectively Chapter 6 Writing with Style Chapter 7 Good News,Bad News and Persuasive Writing Part III PracticalWriting Chapter 8 Writing Memos,Letters and E—mails Chapter 9 Writing Reports&Proposals Chapter 10 Writing Meeting Minutes,Meeting Summaries&Press Release Chapter 11 Writing Contracts Chapter 12 Writing to Inslruct and Doscdbe Chapter 13 Writing Resume Part IV Other Skills to ImproveYourWriting Chapter 14 Use ofPunctuation Chapter 15 Writewith Statistics Answers for Reference 參考文獻(xiàn)