Chapter 1 生活
Unit 1 Asking for Help 求助
Unit 2 Asking for Leave 請假
Unit 3 Appointment with Doctor 約診
Unit 4 Call in找人
Unit 5 Conned with 聯絡
Unit 6 Complains 抱怨
Unit 7 Inquiries 詢問
Unit 8 Making an Appointment 約會
Unit 9 Quarrelling 吵架
Unit 10 Making a Reservation for a Meal 訂餐
Unit 11 Renting an Apartment租房
Unit 12 Shopping 購物
Unit 13 Reporting to the Police 報警
Unit 14 Reporting Reparation 報修
Chapter 2 工作
Unit 1 Apply for a Job 求職
Unit 2 Business Telephone Call 商務電話
Unit 3 Resewing Rooms 預訂房間
Unit 4 Reserving a Right 訂機票
Unit 5 Ordering a Taxi 訂出租車
Unit 6 Changing Plans 改變計劃
Unit 7 Cancelling a Reservation 取消預訂
Unit 8 Leaving a message 留言
Unit 9 Promote Sales 推銷
Chapter 3 禮儀
Unit 1 Congratulations 祝賀
Unit 2 Invitotions 邀請
Unit 3 Making Apologies 致歉
Unit 4 Making Thanks 致謝
Unit 5 Sympathies 慰問
Unit 6 Saying Goodbye 道別
Chapter 4 其他
Unit 1 Absence of the Called Person 受話人不在
Unit 2 None-availabilily of the Called 受話人沒空
Unit 3 Bad Connedions 電話故障
Unit 4 Coiled Call 打對方付費電話
Unit 5 Dial the Wrong Number 打錯電話
Unit 6 Dial Public Phone 打公用電話
Unit 7 Inquire the Number 查號
Unit 8 fntemananal Call 國際長途
Unit 9 Dialling by Mobil Telephone 用手機打電話