Notes on units Unit 1 Communication At a glance Business brief Lesson notes Unit 2 International marketing At a glance Business brief Lesson notes Unit 3 Building relationships At a glance Business brief Lesson notes Unit 4 Success At a glance Business brief Lesson notes Unit 5 Job satisfaction At a glance Business brief Lesson notes Unit 6 Rist At a glance Business brief Lesson notes Unit 7 E-commerce At a glance Business brief Lesson notes Revision Unit A Unit 8 Team building At a glance Business brief Lesson notes Unit 9 Raising finance At a glance Business brief Lesson notes Unit 10 Customer service At a glance Business brief Lesson notes Unit 11 Crisis management At a glance Business brief Lesson notes Unit 12 Management styles At a glance Business brief Lesson notes Unit 13 Takeovers and mergers At a glance Business brief Lesson notes Unit 14 The future of business At a glance Business brief Lesson notes Revision Unit B Text bank Teachers notes Unit 1 Communication Communication with employees Communication with the world at large Unit 2 International marketing Towards a global brand Culteral problems in international marketing Unit 3 Building relationships Employer-employee relationships Relationships between companies:strategic alliances Unit 4 Success What makes product innovations successful? What makes countries successful? Unit 5 Job satisfaction job sharing Job loyalty Unit 6 Risk Computer crime Fraud and corruption Unit 7 e-commerce Difficulties of distribution 1 Difficuities of distribution 2 Unit 8 Team building Team-building techniques 1 Team-building techniques 2 Unit 9 Raising finance Business incubators Venture capital in Europe Unit 10 Customer service Earning customer loyalty Difficult customers Unit 11 Crisis management Crisis of confidence InternaI crises Unit 12 Management styles Styles of corporate leadership Corporate culture and management styles Unit 13 Takeovers and mergers Takeovers across cultures 1 Takeovers across cultures 2 Unit 14 The future of business Will services become more important than manufacturing？ Technological revolutions Text bank answer key Unit 3 Building relationships Networking Unit 4 Success Negotiating Unit 5 Job satisfaction Handling difficult situations Unit6 Risk Reaching agreement Unit 7 E-commerce Presentations Unit 8 Team building Resolving conflict Unit 9 Raising finance Negotiating：tactics Unit 10 Customer service Active Iistening Unit 11 Crisis management Asking and answering difficult questions Unit 12 Management styles Socialising：putting people at ease Unit 13 Takeovers and mergers Summarising in presentations Unit 14 The future of business Telephoning：getting the right information Sudio scripts
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