Part Ⅰ Front Desk Service Unit One Receiving a Reservation Unit Two Guest Arrival Unit Three Checking In Unit Four Showing a Guest to His Room Unit Five Bring Baggage Down Review Exercises Unit Six Taking a Message Unit Seven Mailing Letters Unit Eight Booking Tickets Unit Nine Exchanging Money Unit Ten Checking Out Review Exercises Part Ⅱ Food & Beverage Department Unit One Taking a Reservation Unit Two Seating Guests Unit Three Ordering Aperitifs and Hors D'oeuvres Unit Four Recommendation of the Main Course Unit Five Settling Complaints Unit Six Paying the Bill Review Exercises Unit Seven Breakfast Unit Eight Dinner Unit Nine Buffet Unit Ten In the Bar Unit Eleven A Chinese Dinner Unit Twelve Room Service Review Exercises Part Ⅲ Housekeeping Service Unit One Room Cleaning Unit Two Laundry Service Unit Three Dealing with Complaints Unit Four Borrowing Things Unit Five Repairs Unit Six Lost and Found Review Exercises Part Ⅳ Health & Recreation Service Unit One At the Health Center Unit Two At the Beauty Center Unit Three E-mail Service at the Business Center 附錄1 詞匯表 附錄2 飯店機構(gòu)表 附錄3 飯店業(yè)常用縮略語
鄂公網(wǎng)安備 42010302001612號 