About This Book 簡介 Unit 1 Complaining in Person 當(dāng)面投訴 Unit 2 Complaining ty Maii 郵遞投訴 Unit 3 Understanding Warranties 了解保修形式 Unit 4 Getting Help 尋求援助 Review Time 復(fù)習(xí) Unit 5 Knowing When To Sue 把握起訴時(shí)機(jī) Unit 6 Your Consumer Rights 消費(fèi)者權(quán)利 Unit 7 Avoiding Consumer Problems 避免消費(fèi)糾紛 Unit 8 What Would You Do? 你會(huì)怎么做? Review Tiem 復(fù)習(xí) Consumer's Bill of Rights 消費(fèi)者權(quán)益保護(hù)法 Keys to the Exercises 參考答案