導(dǎo)游服務(wù)英語

Part I Modern Tourism Industry現(xiàn)代旅游業(yè)
Unit 1 The Travel and Tourism Industry旅行與旅游業(yè)
Unit 2 Travel Agencies and Tour Operators旅行社
Unit 3 Types of Tours旅游類型
Unit 4 Travellers旅游者
Unit 5 Names and Roles of the Tourist Guides導(dǎo)游稱謂、職能
Part Ⅱ Tour Manager Respons_biIities and Communicative Skills領(lǐng)隊(duì)職責(zé)與帶團(tuán)技巧
Unit 6 Pre．Tour Preparation接團(tuán)準(zhǔn)備工作
Unit 7 The First Day Of An Outbound Tour出境團(tuán)的第一天
Unit 8 Hotel Check．In／Out入住酒店與離店須知
Unit 9 Visiting Attractions游覽注意事項(xiàng)
Unit 10 Departure團(tuán)隊(duì)離開
Unit 11 Fostering Amicable Relationships與游客和司機(jī)友好相處
Unit 12 Handling Emergencies處理突發(fā)事件
Unit 13 Handling Complaints應(yīng)對(duì)投訴
PartⅢ Work and Respons_bilities of Local Guides地陪職責(zé)與講解范例
Unit 14 Meeting Guests At the Airport在機(jī)場(chǎng)迎接客人
Unit 15 Welcoming Speech歡迎詞
Unit 16 On the Coach巴士講解
Unit 17 At the Restaurant在餐廳
Unit 18 Farewell Speech歡送詞
Unit 19 Creating Memorable Interpretations講解技巧
Unit 20 Knowledge of Regular Services導(dǎo)游規(guī)范服務(wù)知識(shí)問答
Unit 21 Emergency Handling Techniques特殊問題處理技巧問答
Part IV Understanding Events旅游與事件
Unit 22 Olympic Games奧林匹克運(yùn)動(dòng)會(huì)
Unit 23 Asian Games亞運(yùn)會(huì)
Unit 24 MICE商務(wù)會(huì)展
Part V Interpreting China’s Highlights中國(guó)攬勝
Unit 25 Water Landscape in China中國(guó)江河風(fēng)采
Unit 26 Famous Mountains in China中國(guó)名山風(fēng)光
Unit 27 Famous Scenic Areas in China中國(guó)著名風(fēng)景區(qū)
Part VI Interpreting China’s Culture中國(guó)人文景觀
Unit 28 Interpreting History中國(guó)歷史
Unit 29 Interpreting Architecture中國(guó)建筑
Unit 30 Interpreting Arts中國(guó)藝術(shù)
Unit 31 Interpreting Customs and Festivals中國(guó)風(fēng)俗與節(jié)日
參考書目