CHAPTER 1 Introduction 1 1.1 Information and Communication 1 1.2 The Manager's Dilemma 2 1.3 The Nature of Business Information Requirements 2 1.4 Distributed Data Processing 4 1.5 The Transmission of Information 4 1.6 Networks 6 1.7 Communications Software 8 1.8 Management Issues 10 1.9 Standards 11 1.10 Internet Resources 11 1.11 Useful Publications 12
PART 1 REQUIREMENTS CHAPTER 2 Business Information 17 2.1 Voice 18 2.2 Data 20 2.3 Image 21 2.4 Video 22 2.5 Response Time 23 Summary 26 Recommended Reading 28 CHAPTER 3 Distributed Data Processing 30 3.1 Centralized Versus Distributed Processing 31 3.2 Forms of Distributed Data Processing 41 3.3 Networking Implications of DDP 47 Summary 49 Recommended Reading 50
PART 2 FUNDAMENTALS CHAPTER 4 Data Transmission and Transmission Media 53 4.1 Signals for Conveying Information 54 4.2 Transmission Impairments and Channel Capacity 67 4.3 Transmission Media 74 4.4 Wireless Transmission 84 Summary 91 Recommended Reading 91 CHAPTER 5 Data Communication Fundamentals 95 5.1 Analog and Digital Data Communication 96 5.2 Data Encoding Techniques 100 5.3 Asynchronous and Synchronous Transmission 107 5.4 Interfacing 111 5.5 Flow Control 117 5.6 Error Detection 123 5.7 Error Correction 125 5.8 Data Link Control 127 Summary 134 Recommended Reading 135 CHAPTER 6 Transmission Efficiency 139 6.1 The Need for Transmission Efficiency 140 6.2 Frequency-Division Multiplexing 145 6.3 Synchronous Time-Division Multiplexing 148 6.4 Statistical Time-Division Multiplexing 154 6.5 Data Compression 157 Summary 165 Recommended Reading 166
PART 3 NETWORKING CHAPTER 7 Traditional Wide-Area Networks 169 7.1 LANS,MANS, AND WANS 170 7.2 Circuit-Switching Technology 173 7.3 Circuit-Switching Networks 182 7.4 Packet-Switching Networks 183 7.5 X.25 195 7.6 Narrowband ISDN 199 7.7 Traditional Wide-Area Network Alternatives 207 Summary 212 Recommended Reading 213 CHAPTER 8 High-Speed Wide-Area Networks 216 8.1 Wide-Area Network Alternatives 8.2 Frame Relay 222 8.3 Asynchronous Transfer Mode(ATM) 230 8.4 Switched Multimegabit Data Service(SMDS) 238 8.5 Broadband ISDN 239 Summary 243 Recommend Reading 243 Case Study: Florida Power and Light 246 CHAPTER 9 Local Area Networks 248 9.1 Background 249 9.2 LAN Technology 254 9.3 LAN Standards 266 9.4 Ethernet and CSMA/CK 271 9.5 Token Ring 278 9.6 Bridges 279 Summary 282 Recommended Reading 283 Case Study: Levi Strauss 285 CHAPTER 10 High-Speed and Intranet Computing 288 10.1 The Emergence of High-Speed LANs 288 10.2 Fast Ethernet and Gigabit Ethernet 290 10.3 ATM LANs 295 10.4 Fibre Channel 299 10.5 Fiber Distributed Data Interface (FDDL) 305 10.6 Wireless LANs 305 Summary 311 Recommended Reading 311 Case Study: Rock and Roll Hall of Fame and Museum 313 CHAPTER 11 Wireless Networks 316 11.1 Mobile Telephony 317 11.2 The Advanced Mobile Phone Service(AMPS) 317 11.3 Global System for Mobile(GSM)Communication 329 11.4 Multiple Access 325 11.5 Third Generation Wireless Communication 329 11.6 Satellite Communication 330 11.7 Iridium-A Third Generation Satellite System 332 Recommended Reading 337 Case Study: Alohanet 339 Case Study: Indonesia's Palapa Satellite 341
PART 4 APPLIGATIONS CHAPTER 12 TCP/IP and Other Protocol Architectures 343 12.1 A Simple Protocol Architecture 344 12.2 The TCP/IP Protocol Architecture 350 12.3 The OSI Protocol Architecture 357 12.4 IBN'S System Network Architecture 358 12.5 Internetworking 364 Summary 368 Recommended Reading 370 CHAPTER 13 Distributed Applications 372 13.1 Electronic Mail 373 13.2 Electronic Data Interchange 387 13.3 World Wide Web 395 Summary 402 Recommended Reading 404 Case Study: R.J.Reynolds Tobacco Co. 406 CHAPTER 14 Client/Server and Intranet Computing 408 14.1 The Growth of Client/Server Computing 408 14.2 Client/Server Applications 416 14.3 Middleware 421 14.4 Intranets 434 Summary 434 Recommended Reading 435 Case Study: Burling Coat Factory 437 Case Study: Wisconsin Department of Natural Resources 440
PART 5 MANAGEMENT ISSUES 442 CHAPTER 15 Doing Business on the Internet 443 15.1 The Internet 444 15.2 Security for Commerce on the Internet 452 15.3 Electronic Payment Systems 454 Recommended Reading 464 Case Study: Florida Department of Management Services 465 CHAPTER 16 Network Management 469 16.1 Network Management Requirements 470 16.2 Network Management Systems 474 16.3 Technical Control 482 16.4 Performance Monitoring 485 16.5 Simple Network Management Protocol(SNMP) 489 Summary 529 Recommended Reading 529 APPENDIX A Standards and Standards-Setting Organizations 532 A.1 The Importance of Standards 532 A.2 Standards and Regulation 533 A.3 Standards-Setting Organizations 533
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