Contents Chapter One General Business Paperwork Lesson One Curriculum Vitae（Résumé） Lesson Three Notes Lesson Three Notes Lesson Four Fax Lesson Five E-mail Chapter Two Business Letter Writing Lesson Six Structure of Business Letters Lesson Seven Layout of Business Letter Writing Lesson Eight Seven“Cs”in Letter Writing Chapter Three Specific Business Letter Writing Lesson Nine Establishment of Business Relations Lesson Ten Credit Inquiry Lesson Eleven Enquiry and Reply Lesson Twelve Offer and Counter-offer Lesson Thirteen Orders and Confirmations Lesson Fourteen Payment Lesson Fifteen Payment Lesson Sixteen Insurance Lesson Seventeen Claim Lesson Eighteen Contract Appendix Useful Terms 參考文獻(xiàn)
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